Shipping:
Orders are processed within 48 hours of being placed and typically ship within 3–5 business days. Please note that during conventions, product launches, and sales events, processing times may be slightly longer due to higher order volumes.

We've recently upgraded all of our coffee bags to full mylar material for extra freshness and durability, and we're currently transitioning to box packaging to ensure your order arrives safe and secure.

If anything with your order doesn't arrive quite right, just reach out to us! We're always happy to help and will make sure you're taken care of. 💜

Returns & Replacements:
Due to the nature of our products, we’re unable to accept returns on coffee. However, your experience means everything to us. If there’s ever an issue with your order — whether it’s damaged in transit or not quite what you expected — please contact us. We’ll work with you to make it right, whether that’s a replacement, store credit, or another solution that leaves you smiling. ☕️✨

You can reach us any time at support@itashacoffee.com.